Shipping policy

ZAYDA – Shipping Policy

This Shipping Policy sets out the terms and conditions under which goods purchased from ZAYDA are delivered. By placing an order with ZAYDA, you acknowledge and agree to the terms of this Shipping Policy.

Order Processing

All orders placed with ZAYDA are subject to acceptance and availability. Orders are processed within 1–3 business days from the date of order confirmation, excluding weekends and public holidays, unless otherwise stated. Processing times may be extended during peak periods, promotional events, or due to circumstances beyond our reasonable control.

Once an order has been processed, it will be dispatched using the shipping method selected at checkout. Orders cannot be amended or cancelled after dispatch.

Shipping Destinations

ZAYDA ships to addresses within Australia and to selected international destinations. The availability of international shipping may vary depending on location, carrier restrictions and regulatory requirements. ZAYDA reserves the right to decline delivery to certain regions at its discretion.

Shipping Rates

Shipping fees are calculated at checkout based on the delivery location, selected shipping method, size and weight of the order. All applicable shipping costs are disclosed prior to order confirmation.

ZAYDA reserves the right to amend shipping rates at any time without prior notice. Any changes will not affect orders that have already been placed and paid for.

Estimated Delivery Timeframes

Delivery timeframes are estimates only and commence from the date of dispatch, not the date of order placement. Estimated delivery times may vary depending on courier services, delivery location, and external factors such as weather conditions, customs processing, or carrier delays.

ZAYDA is not responsible for delays caused by third‑party carriers or events outside our control. Delays do not constitute grounds for cancellation or refund.

Tracking and Delivery

Where available, tracking details will be provided via email once an order has been dispatched. Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the delivery, where required.

ZAYDA is not responsible for parcels marked as delivered by the courier but not received due to theft, incorrect address details provided by the customer or unattended delivery locations.

International Orders, Duties and Taxes

For international orders, customers are responsible for any customs duties, import taxes, fees or charges imposed by the destination country. These charges are not included in the purchase price or shipping fee and must be paid by the customer upon delivery.

ZAYDA is not responsible for delays caused by customs clearance processes.

Incorrect Address or Failed Delivery

It is the customer’s responsibility to ensure that delivery details are accurate and complete at the time of checkout. ZAYDA is not liable for delayed, lost, or returned shipments due to incorrect or incomplete address information.

Where an order is returned to us due to an incorrect address, failed delivery attempt, or refusal to pay duties or taxes, the customer may be required to pay additional shipping fees for re‑delivery.

 

Lost or Damaged Shipments

If an order arrives damaged, or if you believe your order has been lost in transit, you must contact ZAYDA within 7 days of the delivery date or expected delivery date, providing relevant details and supporting documentation where required.

ZAYDA will assess claims on a case‑by‑case basis and, where appropriate, liaise with the shipping provider to investigate.

Split Shipments

In some circumstances, orders may be shipped in multiple packages due to product availability or logistical requirements. Where this occurs, customers will receive separate dispatch notifications.

Force Majeure

ZAYDA shall not be held liable for any failure or delay in delivery resulting from events beyond reasonable control, including but not limited to natural disasters, extreme weather, industrial action, pandemics, transport disruptions, or government restrictions.

Amendments to this Policy

ZAYDA reserves the right to amend this Shipping Policy at any time. Any changes will take effect immediately upon publication on our website and will apply to orders placed after the date of update.

Contact

If you have any questions regarding shipping or delivery, please contact us at:
📧 info@zayda.com