Refund policy

Exchange Policy

At Zayda, we are committed to ensuring your satisfaction with every purchase. Please review our exchange policy below:

Exchanges Only

We do not offer refunds. Items may be exchanged within 14 days of purchase.

Condition of Items

To be eligible for an exchange, all items must be returned in their original condition, unworn, unwashed and with all original tags attached.

Sale Items

Please note that all sale items are final sale and are not eligible for exchange or refund.

To initiate an exchange, please contact us at info@zayda.com.au with your order number and details.

Application of Australian Consumer Law

ZAYDA is committed to ensuring that all customers receive goods that comply with the guarantees provided under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Nothing in this policy is intended to exclude, restrict or modify any consumer rights or remedies that cannot lawfully be excluded under Australian Consumer Law

Consumer Guarantees and Statutory Remedies

Where goods purchased from ZAYDA are found to be faulty, defective, unsafe, not of acceptable quality, or not as described, customers are entitled to a remedy as prescribed by Australian Consumer Law. In the event of a major failure, the customer may elect to receive a refund or replacement. In the case of a minor failure, ZAYDA reserves the right to choose whether to provide a repair, replacement, or refund. Refunds for faulty items, where applicable, will be issued to the original payment method used at the time of purchase.

Voluntary Change‑of‑Mind Returns

In addition to statutory rights, ZAYDA offers a voluntary change‑of‑mind returns policy. Customers who change their mind may request a return within fourteen (14) days of receiving their online order. Change‑of‑mind returns are accepted strictly at ZAYDA’s discretion and are eligible for store credit only. Store credit issued under this policy is valid for a period of 12 months from the date of issue. Cash refunds are not available for change‑of‑mind returns.

Conditions of Return

To be eligible for a return, the item must be returned within fourteen (14) days of delivery in its original condition, including original packaging and must be unworn, unwashed, unused, and free from marks, stains, odours, or alterations. All original tags, labels, ribbons or accessories must remain attached and intact. ZAYDA reserves the right to assess all returned items and may refuse a return if these conditions are not met. Where a return is declined, the item may be returned to the customer at the customer’s expense.

Assessment and Fair Use

All returned items are assessed on an individual basis. ZAYDA reserves the right to restrict future return requests where repeated non‑compliant or excessive returns occur, in accordance with its Fair Use Policy.

Return Shipping Responsibilities

Return shipping costs are the responsibility of the customer, except where Australian Consumer Law requires ZAYDA to cover such costs. ZAYDA does not accept responsibility for items lost, delayed or damaged in transit and customers are advised to use a trackable shipping service.

Sale Items

Items purchased on sale are considered final sale and are not eligible for return or store credit due to change of mind. This exclusion does not apply to items that are faulty or otherwise fail to comply with Australian Consumer Law.

Sample Sale Items

Sample sale items are sold on an “as‑is” basis. Any faults or imperfections are disclosed prior to purchase and by completing the transaction the customer acknowledges and accepts the disclosed condition of the item. Sample sale items are not eligible for return or exchange for change of mind, subject to statutory consumer guarantees.

Exchanges

ZAYDA does not offer direct exchanges due to limited stock availability. Where a return is approved in accordance with this policy, a store credit may be issued to enable the customer to place a new order.

Return Process and Timeframes

All return requests must be submitted by email to info@zayda.com and must include the relevant order details. Upon receipt of a returned item, ZAYDA will assess the return within two (2) to five (5) business days and notify the customer of the outcome. Approved refunds will be processed to the original payment method, with processing times varying depending on the customer’s financial institution.

Late or Non‑Compliant Returns

ZAYDA reserves the right to reject any return that is submitted outside the fourteen (14) day return period or that otherwise fails to comply with this policy. Rejected items may be returned to the customer at the customer’s expense.

Right to Amend Policy

ZAYDA reserves the right to amend this Returns and Refunds Policy at any time. Amendments take effect immediately upon publication on the ZAYDA website and apply to purchases made after that date.

Acknowledgement and Acceptance

By placing an order with ZAYDA, the customer acknowledges that they have read, understood, and agreed to this Returns and Refunds Policy, which operates alongside rights afforded under Australian Consumer Law.